{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Australia on orders of $50 and over. Below that the only method offered is Express Delivery at $27.5, which is also available on any order as a paid upgrade. Orders are handled in 24 to 48 hours and tracked from there. This store ships within Australia. The price shown is the price charged.",
    "content": "Shipping and delivery Last updated 1 September 2026. This page describes how this shop works in plain English. It is not legal advice. Where we deliver Everywhere in Australia, including Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast, Canberra, Newcastle, Wollongong, Hobart, Darwin. For anywhere outside Australia, email us before ordering and we will tell you what we can do. What delivery costs Free across Australia on orders of $50 or more. $27.50 below that threshold. That is the EXPRESS DELIVERY rate, and it is also offered above the threshold as a paid upgrade. The threshold is applied at the checkout on the order value. You do not need to ask for it. Every price on this site includes GST, so the figure on the product page is the figure you pay. How long it takes Allow 5 to 7 days in transit, on top of a 24 to 48 hour handling time while the order is picked and packed. Delivery times vary by location and a remote address sits at the longer end of that window. Tracking You get an email with a tracking number as soon as your order ships, and you can follow it on the track your parcel page. We only receive the tracking code once the parcel has left, so there is nothing to send before then. Items in the same order may be sent in separate packages. More than one tracking number is normal rather than a mistake. If something goes wrong Tracking that has not moved for more than one business day, a parcel that has not arrived, or a delivery marked complete that is not on your doorstep: email theteam@customersupport.care with your order number and we will chase the courier. Under the Australian Consumer Law , goods must be supplied within the time agreed, or within a reasonable time where no time was agreed, and a failure to do so is ours to fix.",
    "url": "https://mybabyshop.net.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Fifteen days from purchase to change your mind on an unused item in its original packaging, with proof of purchase. Australia has no general cooling-off period for online orders, so this window is the shop's own policy rather than a legal minimum, and it does not affect the consumer guarantees under the Australian Consumer Law. On a cancellation you pay only the direct cost of sending the goods back. refunds are processed 24 to 48 hours after the item is received. An order can be cancelled until it ships, at no charge. Separately, the consumer guarantees under the Australian Consumer Law apply to everything sold and cannot be excluded: goods that are faulty, unfit for purpose or not as described carry a repair, replacement or refund, the choice being the customer's where the failure is major, with return postage paid by the shop.",
    "content": "Refunds and returns Last updated 1 September 2026. This page describes how this shop works in plain English. It is not legal advice. Your rights under the Australian Consumer Law Every sale on this site comes with consumer guarantees under the Australian Consumer Law, which is Schedule 2 to the Competition and Consumer Act 2010. Goods must be of acceptable quality, fit for the purpose they are sold for, match their description, and match any sample you were shown. These guarantees cannot be excluded , and nothing on this page or anywhere else on this site limits them. If a product has a major failure , you choose between a refund and a replacement, and you can claim compensation for any other reasonably foreseeable loss. If the failure is not major, we will repair it or replace it within a reasonable time. Australia has no general cooling-off period for an ordinary online retail purchase, so we say plainly which of the two things below you are using: a legal guarantee, or our own policy. This shop's own change-of-mind window This one is our policy, not the law. We accept a return for 15 days from purchase , on an unused item in its original packaging. A change-of-mind return carries a non-refundable packing and handling charge, and you pay the return postage using a tracked service. Reasons that count as change of mind: a better price found, no longer needed, does not fit, ordered the wrong item. The live page this replaced said \"we do not accept free returns if you change your mind\". That is a fair statement of a shop policy, so it is kept in substance; what has been added is the paragraph above it, because the live page said nothing at all about the guarantees that do apply. If it is faulty, damaged or does not arrive Then none of the change-of-mind terms apply to you: this is a consumer guarantee claim. We cover return postage and put it right. Email theteam@customersupport.care with your order number and a photograph, and we may ask about the condition the parcel arrived in. Cancelling before dispatch An order can be cancelled until it ships, and most ship within 24 hours, so contact us within 12 hours if you need to. A service and processing fee applies to a cancellation after payment. Once packing and shipping have started the order can no longer be cancelled and the returns route above applies instead. How a refund is paid Within 24 to 48 hours of the returned item reaching us and being checked, to the original payment method. If you would rather hold it as credit for a future order, say so and we will.",
    "url": "https://mybabyshop.net.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Baby Shop Company Australia collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy policy Last updated 1 September 2026. This page describes how this shop works in plain English. It is not legal advice. Who the controller is BuyFactory Direct Pty Ltd, trading as Baby Shop Company Australia, Administration Office, 343 Elizabeth St, Sydney NSW 2010, Australia. Email theteam@customersupport.care . What we collect, and why Order data : your name, delivery address, email address, phone number and what you ordered. We need it to take payment, pick the order and get it to you. Enquiries : whatever you put in an email or a form, so we can answer it. Analytics : anonymised page and traffic data, only if you accept analytics cookies. We do not collect special category data, we do not knowingly collect anything from children, and this site has no comments and no customer accounts. Card details We never see them. Payment is taken by Stripe or PayPal on their own systems, and this website receives only a confirmation that the payment succeeded. Who else processes your data Stripe and PayPal : payment. Supabase : the order record. Resend : your order confirmation and dispatch emails. Vercel : hosting and delivery of this website. Google Analytics 4 : anonymised traffic measurement, only with your consent. The courier carrying your parcel, which needs your address. Lawful basis Performance of a contract for anything needed to fulfil your order; legitimate interests for fraud prevention and service messages; consent for analytics and for marketing email, which you can withdraw at any time. How long we keep it Order records for six years, because tax law requires it. Enquiry emails for two years. Analytics data for the retention period set in Google Analytics. Your rights Under the Australian Privacy Principles you can ask for a copy of the personal information we hold about you (APP 12) and ask us to correct it if it is wrong (APP 13). Australia has no general right to erasure or to data portability, but we will delete what we no longer need, and we have to destroy or de-identify it once it is no longer required (APP 11.2). Email theteam@customersupport.care and we will answer within one month. If you are not satisfied you can complain to the Office of the Australian Information Commissioner at oaic.gov.au. Cookies See the cookie policy .",
    "url": "https://mybabyshop.net.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Baby Shop Company Australia.",
    "content": "Terms and conditions Last updated 1 September 2026. This page describes how this shop works in plain English. It is not legal advice. Who you are buying from Baby Shop Company Australia is a trading name of BuyFactory Direct Pty Ltd. The administration office is Administration Office, 343 Elizabeth St, Sydney NSW 2010, Australia, and the corporate address is Suite 19, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email theteam@customersupport.care . The live page this replaced named the seller only as \"the owners of this website\" and bound the reader under the laws of the U.S. Neither was correct for a shop selling to customers in Australia, so both have been put right here. The law that applies These terms are governed by the law of New South Wales, Australia , and the courts of New South Wales have jurisdiction. If you live in another Australian state or territory you keep the right to bring proceedings in your own courts. Your rights under the Australian Consumer Law are unaffected by anything on this page. Its consumer guarantees give you the right to goods that are of acceptable quality, fit for their purpose and as described, and those guarantees cannot be excluded. Australia does not give a general cooling-off period on an ordinary online purchase, so our 15 day change-of-mind window is our own policy and is set out on the refunds and returns page . Ordering An order placed on this site is an offer to buy. It is accepted when we dispatch the goods, and the contract is formed at that point. If we cannot fulfil an order we will tell you and refund it in full. Prices are in Australian dollars and include GST. The price shown on the product page is the price charged at the checkout; delivery is shown separately before you pay. Using this site Do not upload or transmit anything through this site that carries malicious code, that is defamatory, obscene or discriminatory, or that infringes anyone's intellectual property. The content of this site, including its text and photography, belongs to us or to our suppliers. Changes We may change this site and these terms. The terms that apply to your order are the ones published when you place it.",
    "url": "https://mybabyshop.net.au/terms-and-conditions/"
  }
}