Baby gear that earns its floor space.
Baby Shop Company Australia sells baby and toddler gear across Australia: playpens, play gyms, walkers, bed guards, travel high chairs and the rest. Gear rather than consumables, so there is no clothing, no nappies and no formula to wade through.
Free delivery across Australia on orders $50+ · All prices include GST
Free delivery across Australia on orders over $50Prices shown in Australian dollars, GST includedDelivery in 5 to 7 days after a 24 to 48 hour handling timeTracking number emailed as soon as your order ships
Why shop here
What this shop is, plainly
The live store made five promises on this page. Three of them described how it works and are below. Two asserted testing and sourcing it cannot evidence, and they have been replaced with what it can.
Manufacturer facts, marked as theirs
Where a manufacturer states a material, an age range or a weight limit, we put it on the product page and say it is theirs. We do not claim a test, a certificate or a safety outcome of our own.
Materials described, not marketed
Materials are listed as the manufacturer describes them. The product page says what a thing is made of rather than how it was sourced.
One range, chosen on purpose
Twenty products across twenty-five options, covering play, safety, travel and mealtimes. Small enough that every page is written rather than generated.
People who pack the orders
Email reaches the team that picks and packs, seven days a week. No ticket queue, and no script.
Delivery you can check
Free across Australia over $50, $27.50 below it, 5 to 7 days after a 24 to 48 hour handling time. Tracking emailed when it ships.
Returns, stated in full
Australia has no general cooling-off period for online orders. This shop gives you its own 15 day window anyway, and the returns page says exactly what a change of mind costs and what a fault does not.
Questions
The things people ask first
Baby and toddler gear for play, safety, travel and mealtimes: play gyms and play mats, playpens and play yards, walkers, potty trainers, bed guards, travel high chairs, inflatable travel beds, back seat car cameras, changing bags, silk newborn mittens, silicone feeding plates, play tents, floor stickers, rocking horses, children's cameras and electric toothbrushes.
No. This shop is gear rather than consumables: there is no clothing, no nappies, no wipes and no formula in the range.
Free across Australia on orders over $50, otherwise $27.50. Orders arrive in 5 to 7 days after a 24 to 48 hour handling time.
We ship within Australia. For anywhere else, email us before ordering and we will tell you what we can do.
Five to seven days across Australia, after a 24 to 48 hour handling time while the order is picked and packed.
Yes, emailed as soon as your order ships. You can follow it on the track your parcel page. We only receive the code once the parcel has left, so there is nothing to send before then.
Australian dollars, including GST. The price on the page is the price charged at the checkout.
Card payment and PayPal, on a secure checkout. Card details are handled by the payment provider and never reach this website.
Yes. This shop accepts a return for 15 days from purchase on an unused item in its original packaging. Australia has no general cooling-off period for online orders, so that window is our own policy rather than a legal minimum, and it sits alongside your rights under the Australian Consumer Law, which nothing here affects. The refunds and returns page sets out what a change-of-mind return costs and what a faulty one does not.
We cover it. Email the team with your order number and a photograph; we pay the return postage and the refund is processed within 24 to 48 hours of the checks being completed.
Yes. Enter valued-customer at the cart for 15 per cent off.
No, this is an online shop. The administration office in Sydney is not a retail address.
Baby Shop Company Australia. Baby Shop Company is a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938, administration office 343 Elizabeth St, Sydney NSW 2010.
Email theteam@customersupport.care with your order number and the email address used at the checkout. We answer seven days a week.
It depends on the product, and each page says so. Where a manufacturer states an age or a weight limit, that limit is on the product page and in its specifications.
No. We repeat what the manufacturer states about a product's materials and limits, and identify it as theirs. No safety certification, test result or health outcome is claimed anywhere on this site.
Yes. Use the wholesale page to send a quote request with the quantities you need.
No. Orders are placed on the website; the call centre number is for questions rather than ordering.
Contact us within 12 hours. Most orders ship within 24 hours, and once packing has started the order can no longer be changed.
Yes. Every price on this site includes GST.
Before you buy
What we claim, and what we do not
Nursery equipment is one of the few things people buy where the marketing and the responsibility point in opposite directions. A bed guard, a playpen and a travel high chair are all aids. None of them is a substitute for an adult in the room, and no shop can honestly tell you otherwise.
Where the product information comes from
Every material, age range and weight limit on this site comes from the manufacturer of that product, and the page says so. We do not commission tests, we hold no certificates, and you will not find a safety standard asserted anywhere on this site as though it were ours. Where a page states a limit, follow it: it is the number the maker published.
What the prices mean
Prices are in Australian dollars and include GST. Where a product shows a higher struck-through figure beside its price, both numbers are this store's own: the higher one is what it charged before, not an invented reference. The price on the page is the price the checkout takes.
Delivery and returns, in one paragraph
Free across Australia on orders over $50 and $27.50 below it, 5 to 7 days after a 24 to 48 hour handling time, with a tracking number emailed when it ships. For eligible unused items, this shop offers a voluntary 15-day change-of-mind return window. Your consumer guarantees under the Australian Consumer Law apply separately and cannot be excluded. A faulty or damaged item costs you nothing to return. A change of mind carries a packing and handling charge and the return postage, and the returns page states both.
Reviews
There are none on this site, and that is deliberate. We would rather publish no rating than one we cannot stand behind. If you have bought from us, the reviews page has two routes: one for when it went well and one for when it did not.
Have a look at the whole range
Twenty products, twenty-five options, one page.
Shop online
Free delivery across Australia over $50
Prices include GST
15-day change-of-mind returns, plus Australian Consumer Law guarantees
Talk to us
Not sure which one you need?
Tell us the age of the child and the room it has to live in, and we will tell you which of these actually fits. Free delivery across Australia on orders over $50.
Baby Shop Company Australia
A trading name of BuyFactory Direct Pty Ltd
- AdministrationAdministration Office, 343 Elizabeth St, Sydney NSW 2010, Australia
- CorporateSuite 19, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Emailtheteam@customersupport.care
- International call centre+66 (0) 98 391 3877