About Baby Shop Company
Baby and toddler gear for play, safety, travel and mealtimes, delivered across Australia.
What we do
Baby Shop Company was founded in 2015, with the aim of building a good online shop for the things a baby and a toddler actually need. We are part of BuyFactory Direct Pty Ltd, and we sell online only, direct to homes across Australia.
The range is deliberately gear rather than consumables. There is no clothing, no nappies, no wipes and no formula here, because those are the things every supermarket already sells you. What we stock is the kit that gets chosen once and then lives in your house for a year or two: the playpen, the play gym, the bed guard, the travel high chair, the changing bag.
How we work
Prices are in Australian dollars and include GST, so the figure on the product page is the figure you pay. Delivery is free across Australia on orders of $50 or more, and a flat $27.50 below that.
Standard delivery: 2 business days handling plus 7 business days transit. A$27.50 below A$50 and free at A$50 or more. Express delivery: 1 business day handling plus 3–5 business days transit, A$27.50 at every order value. Tracking is emailed at dispatch.
Not sure whether a product suits the age or the room you have? Email theteam@mybabyshop.net.au before you buy and a person will answer.
What we claim, and what we do not
Read the instructions and warnings supplied with each product. Contact us before buying if you need more information.
Delivery
Standard delivery within Australia is free on orders of $50 or more. Below that there is a flat $27.50 charge, shown in your cart before you pay. Orders are dispatched within 2 working days, then delivered within 7 working days by tracked courier. Express delivery is also offered at checkout for $27.50: dispatch within 1 working day, then 3 to 5 working days in transit. You can pay by card through Stripe, or with PayPal. Our shipping page has the full detail.
If something is not right
Your rights under the Australian Consumer Law apply to everything we sell. If an item turns up faulty, or it is not what the page described, email us and we will put it right. Our refunds and returns page explains how that works.
How to reach us
Email theteam@mybabyshop.net.au and a person will answer, usually within one working day. Put your order number in the subject line if you have one. You can also use the form on our contact page.
Company details are in the panel beside this, and the policies are linked below.
Who is behind Baby Shop Company
Baby Shop Company is part of a family-owned group of online stores. Our CEO, Renoo Caruso, is a Christian preacher based in Phetchaburi, Thailand. Renoo leads a local church with a congregation of more than 200 people and shares daily Bible teaching in Thai through renoo.faith and a YouTube channel with over 1,600 videos.
That faith shapes how we trade. Clear prices, honest product details, and a real person answering your email. We would rather lose a sale than mislead a customer.
What we sell
Play and learning
Play gyms and large crawl mats, play tents as a single kit or a two pack, a rocking horse, hopscotch floor stickers, a first steps walker and a children's camera.
Playpens and safety
A foldable playpen and a larger play yard, bed guards for the move out of a cot, and a back seat car camera for the journeys where you cannot turn round.
Travel and mealtimes
A portable high chair, an inflatable toddler travel bed, a travel bidet, a changing and tote bag, and silicone suction plates in three colours.
Everyday and newborn
A potty trainer, a children's electric toothbrush in pink or white, mulberry silk no scratch mittens in blue or pink, and hand and footprint casting kits.
Everything we promise is written down:
Frequently asked questions
When was Baby Shop Company founded?
2015, according to the company's own account on this page.
Where are you based?
The administration office is Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, and the corporate address is Suite 19, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand.
Which company am I dealing with?
BuyFactory Direct Pty Ltd, trading as Baby Shop Company Australia.
Do you have stores in other countries?
Yes. Baby Shop Company runs country stores elsewhere, listed on the brand's own site at babyshop.company. This store serves Australia.
What do you sell?
Baby and toddler gear for play, safety, travel and mealtimes. No clothing, nappies, wipes or formula.
Why is there no clothing or nappies?
Because the supermarkets already sell those well and cheaply. This shop is the kit that gets chosen once and then lives in the house for a year or two: the playpen, the play gym, the bed guard, the travel high chair.
Do you have a showroom I can visit?
No. It is an online shop. The Norwest address is an administration office, not a retail one, and there is nothing to view there.
Do you deliver across the whole of Australia?
Yes, every state and territory. Free on orders of $50 or more and a flat $27.50 below that, in up to 7 working days after dispatch within 2 working days.
What is Eco Pack?
The packaging the company moved to, alongside a goal of working with its delivery partners to bring its carbon footprint down. It is a work in progress rather than a finished claim.