About Baby Shop Company Australia
Baby and toddler gear for play, safety, travel and mealtimes, delivered across Australia.
What we do
Baby Shop Company was founded in 2015, with the aim of building a good online shop for the things a baby and a toddler actually need. We are part of BuyFactory Direct Pty Ltd, and we sell online only, direct to homes across Australia.
The range is deliberately gear rather than consumables. There is no clothing, no nappies, no wipes and no formula here, because those are the things every supermarket already sells you. What we stock is the kit that gets chosen once and then lives in your house for a year or two: the playpen, the play gym, the bed guard, the travel high chair, the changing bag.
How we work
Prices are in Australian dollars and include GST, so the figure on the product page is the figure you pay. Delivery is free across Australia on orders over $50, and a flat $27.50 below that.
Orders are picked and packed within 2 working days, then tracked to your door within 7 working days of dispatch. If something turns up faulty or damaged, we put it right at no cost to you and we pay the return postage.
Not sure whether a product suits the age or the room you have? Email theteam@customersupport.care before you buy and a person will answer.
What we claim, and what we do not
Nursery equipment is one of the few things people buy where the marketing and the responsibility point in opposite directions, so it is worth being plain. Where a manufacturer states a material, an age range or a weight limit, we put it on the product page and say it is theirs. We commission no tests and we hold no certificates, and you will not find a safety standard asserted anywhere on this site as though it were ours.
Eco packaging
We moved onto Eco Pack packaging and set ourselves the goal of working with our delivery partners to bring our carbon footprint down. It is a work in progress rather than a finished claim, and every order you place is part of it.
Who is behind Baby Shop Company
Baby Shop Company is part of a family-owned group of online stores. Our CEO, Renoo Caruso, is a Christian preacher based in Phetchaburi, Thailand. Renoo leads a local church with a congregation of more than 200 people and shares daily Bible teaching in Thai through renoo.faith and a YouTube channel with over 1,600 videos.
That faith shapes how we trade. Clear prices, honest product details, and a real person answering your email. We would rather lose a sale than mislead a customer.
What we sell
Play and learning
Play gyms and large crawl mats, play tents as a single kit or a two pack, a rocking horse, hopscotch floor stickers, a first steps walker and a children's camera.
Playpens and safety
A foldable playpen and a larger play yard, bed guards for the move out of a cot, and a back seat car camera for the journeys where you cannot turn round.
Travel and mealtimes
A portable high chair, an inflatable toddler travel bed, a travel bidet, a changing and tote bag, and silicone suction plates in three colours.
Everyday and newborn
A potty trainer, a children's electric toothbrush in pink or white, mulberry silk no scratch mittens in blue or pink, and hand and footprint casting kits.
Frequently asked questions
When was Baby Shop Company founded?
2015, according to the company's own account on this page.
Where are you based?
The administration office is 343 Elizabeth St, Sydney NSW 2010, and the corporate address is Suite 19, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand.
Which company am I dealing with?
BuyFactory Direct Pty Ltd, trading as Baby Shop Company Australia.
Do you have stores in other countries?
Yes. Baby Shop Company runs country stores elsewhere, listed on the brand's own site at babyshop.company. This store serves Australia.
What do you sell?
Baby and toddler gear for play, safety, travel and mealtimes. No clothing, nappies, wipes or formula.
Why is there no clothing or nappies?
Because the supermarkets already sell those well and cheaply. This shop is the kit that gets chosen once and then lives in the house for a year or two: the playpen, the play gym, the bed guard, the travel high chair.
Do you have a showroom I can visit?
No. It is an online shop. The Sydney address is an administration office, not a retail one, and there is nothing to view there.
Do you make safety claims about what you sell?
No. Where a manufacturer states a material, an age range or a weight limit, that is on the product page and identified as theirs. We commission no tests and hold no certificates, and no safety certification, test result or health outcome is claimed anywhere on this site.
Do you deliver across the whole of Australia?
Yes, every state and territory. Free on orders over $50 and a flat $27.50 below that, in up to 7 working days after dispatch within 2 working days.
What is Eco Pack?
The packaging the company moved to, alongside a goal of working with its delivery partners to bring its carbon footprint down. It is a work in progress rather than a finished claim.
Everything we promise is written down: