Refunds and returns

Updated 27 October 2026

Change-of-mind returns

Contact us within 15 days after delivery for a change-of-mind return. Items must be unused and in their original packaging. You pay return postage; there are no handling, restocking or cancellation fees. Faulty-goods rights under the Australian Consumer Law are unaffected.

How to return an item

Email theteam@mybabyshop.net.au with your order reference and the item you want to return. We will provide return instructions. Send the parcel to:

Baby Shop Company Australia
Suite 307, Norwest Central
12 Century Circuit
Norwest NSW 2153
Australia

Include your order reference and keep your postage receipt. This is a postal return address, not a retail shop.

Faulty, damaged or incorrectly supplied items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you are entitled to choose a refund or replacement, and compensation for other reasonably foreseeable loss or damage. For a failure that is not major, we will arrange a remedy within a reasonable time. The 15-day change-of-mind window and unused-item condition do not limit these rights.

Contact us with the problem and your order reference. We cover reasonable return costs for faulty or incorrectly supplied goods and arrange collection where appropriate.

Cancellations

Contact us as soon as possible to cancel before dispatch. No cancellation fee applies. If the order has already been dispatched, follow the return process above.

Refunds

We process approved refunds to the original payment method within 24–48 hours after receiving and checking the returned item. Your payment provider may take additional time to display the funds.